Terms of Service

Welcome to Supplement Market.

These Terms of Service apply to your use of our website and online store, and to any purchases made through Supplement Market. By visiting our website, using our services, or placing an order, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and any other policies referenced on our website.

If you do not agree to these Terms, you should not use our website or place an order.

1. About Us

Supplement Market is an online store operated by Everbrands Limited.

Company Name: Everbrands Limited
Email: support@supplementmarket.co
Business Address: Unit B, 11/F, 23 Thomson Road, Wan Chai, Hong Kong
Business Registration Number: 80238542
Phone: +85292909472

Supplement Market operates as an online store only and does not offer customer pickup or collection from a physical store.

Our store is powered by Shopify, which enables us to provide our online shopping services.

2. Eligibility and Use of Website

By using our website or placing an order, you confirm that you are at least the age of majority in your country or region of residence, or that you have permission from a parent or legal guardian.

You agree to use our website only for lawful purposes and in a way that does not violate the rights of others or interfere with the operation of the website.

You must not use our website to:

• submit false or misleading information
• commit fraud or attempt unauthorized transactions
• upload or transmit viruses, malware, or harmful code
• interfere with the security or functionality of the website
• copy, scrape, or misuse website content without permission
• violate any applicable laws or regulations

We reserve the right to restrict or terminate access to our website if we believe these Terms have been violated.

3. Supplement Disclaimer

Products sold by Supplement Market are not intended to diagnose, treat, cure, or prevent any disease.

Information provided on our website is for general informational purposes only and should not be considered medical advice.

Supplements should not be used as a substitute for a varied and balanced diet or a healthy lifestyle.

If you are pregnant, breastfeeding, taking medication, have a medical condition, are under the age of 18, or are unsure whether a product is suitable for you, please consult a qualified healthcare professional before use.

4. Orders and Order Acceptance

When you place an order, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation email. This confirms that we have received your order, but it does not necessarily mean that your order has been accepted.

We reserve the right to refuse, cancel, or limit any order where necessary, including in cases of:

• incorrect or incomplete customer information
• suspected fraud or unauthorized payment
  
• shipping restrictions
• violation of these Terms or applicable law

If we cancel an order after payment has been made, we will refund the amount paid to the original payment method, where applicable.

5. Prices, Taxes and Payment

Prices are displayed on our website and may vary depending on your location, currency, taxes, promotions, and checkout settings.

We reserve the right to change prices, discounts, and promotions at any time without prior notice.

Payment must be completed before an order is processed. You agree to provide accurate and complete billing and payment information.

All payments are processed securely through trusted payment providers. Supplement Market does not store your full payment card details.

6. Shipping, Delivery and Import Charges

Shipping times, destinations, costs, and delivery details are explained in our Shipping Policy.

We offer free standard shipping to our supported European Union countries.

For orders delivered to supported European Union countries, applicable taxes and import-related charges are included in the price shown at checkout. Customers should not be required to pay additional import VAT, customs duties, or carrier handling fees upon delivery.

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs procedures, import checks, public holidays, weather conditions, incorrect address information, or other circumstances outside our control.

7. Returns, Refunds and Cancellations

Returns, refunds, exchanges and cancellations are handled according to our Returns & Refunds Policy.

Please review our Returns & Refunds Policy before placing an order.

8. Intellectual Property

All content on this website, including text, images, graphics, logos, product names, design, layout, and other materials, is owned by or licensed to Supplement Market, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, display, or use any website content for commercial purposes without our prior written permission.

9. Third-Party Links and Services

Our website may contain links to third-party websites, tools, payment providers, shipping services, social media platforms, or other services.

We are not responsible for the content, privacy practices, security, accuracy, or terms of third-party websites or services. You should review their policies before using them.

10. Relationship with Shopify

Our store is powered by Shopify.

Any purchase made through our website is made directly with Supplement Market. Shopify is not responsible for products, orders, deliveries, refunds, customer service, or any other aspect of the sale between you and Supplement Market.

11. Privacy

Your use of our website and services is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and protect your personal information.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Supplement Market shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, website, services, legal requirements, or policies.

Your continued use of the website after changes are posted means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of Hong Kong, unless mandatory consumer protection laws in your country of residence provide otherwise.

Any disputes will be handled in accordance with applicable law.

15. Contact Information

If you have any questions about these Terms, please contact us:

Company Name: Everbrands Limited
Trade Name: Supplement Market
Email: support@supplementmarket.co
Business Address: Unit B, 11/F, 23 Thomson Road, Wan Chai, Hong Kong
Business Registration Number: 80238542
Phone: +85292909472
Customer Service Hours: Monday–Friday: 9:00 AM–5:00 PM (GMT+01:00)