Privacy policy
Supplement Market operates this website and online store, including all related information, products, services, and features. This privacy policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, contact us, or otherwise use our services.
Supplement Market is powered by Shopify, which helps us provide our online store and related services.
By using our website or services, you acknowledge that you have read and understood this privacy policy.
1. Information We Collect
We may collect and process personal information depending on how you interact with our website and services.
This may include:
- name
- email address
- phone number
- billing address
- shipping address
- order details
- payment and transaction information
- customer support communications
- account information, if you create an account
- device information, browser information, IP address, and usage data
- browsing activity on our website, including products viewed or added to cart
Payment information is processed securely by our payment providers. Supplement Market does not store your full payment card details.
2. How We Collect Information
We may collect personal information:
- directly from you when you place an order, create an account, contact us, or subscribe to communications
- automatically when you visit or use our website, including through cookies and similar technologies
- from service providers and partners that help us operate our store, process payments, deliver orders, prevent fraud, or improve our services
3. How We Use Your Information
We use your personal information to:
- process and fulfil your orders
- arrange shipping and delivery
- send order confirmations, shipping updates, and customer service messages
- process returns, refunds, cancellations, and support requests
- provide and improve our website, products, and services
- personalize your shopping experience
- detect and prevent fraud, abuse, or security issues
- comply with legal, tax, accounting, and regulatory obligations
- send marketing communications, where permitted by law or with your consent
You can opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share your personal information with trusted third parties when necessary to operate our business and provide our services, including:
- Shopify, which hosts and powers our online store
- payment processors and fraud prevention providers
- shipping carriers and fulfilment partners
- customer support providers
- analytics and website performance providers
- marketing and advertising partners, where permitted by law
- professional advisers, legal authorities, or regulators when required by law
These third parties may only use your information as necessary to provide their services to us or as otherwise permitted by applicable law.
5. Shopify
Our store is hosted by Shopify. Shopify may collect and process personal information about your access to and use of our store in order to provide, protect, and improve its services.
Information you provide through our store may be transmitted to Shopify and other service providers, including providers located outside your country of residence.
You can learn more about how Shopify processes personal information by visiting Shopify’s privacy resources.
6. Cookies and Similar Technologies
We use cookies and similar technologies, including pixels and tracking technologies, to operate our website, remember your preferences, analyze website traffic, improve our services, and support marketing and advertising activities.
Some cookies are necessary for the website to function properly, such as enabling checkout, security, cart functionality, and order processing. Other cookies may be used for analytics, performance, personalization, and marketing purposes, where permitted by law or with your consent.
Because our store is powered by Shopify, Shopify and certain service providers may also use cookies and similar technologies to provide, protect, and improve the online store experience.
You can manage or disable cookies through your browser settings. Where available, you may also manage your cookie preferences through the cookie banner or cookie settings on our website. Please note that disabling or blocking cookies may affect the functionality of our website, including certain checkout, cart, or preference features.
7. Marketing and Advertising
If you subscribe to our newsletter or otherwise agree to receive marketing, we may send you promotional emails about products, offers, or updates.
We may also use advertising partners to show relevant ads based on your activity on our website or other websites, where permitted by applicable law.
You can unsubscribe from marketing emails at any time.
8. Data Retention
We retain personal information for as long as necessary to provide our services, fulfil orders, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
The length of time we keep information may vary depending on the type of information and the reason it was collected.
9. Security
We use reasonable technical and organizational measures to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using appropriate safeguards.
10. International Transfers
Your personal information may be transferred to, stored, or processed in countries outside your country of residence, including countries that may have different data protection laws.
Where required, we rely on appropriate safeguards for international transfers, such as Standard Contractual Clauses or other legally recognized transfer mechanisms.
11. Your Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- access the personal information we hold about you
- request correction of inaccurate information
- request deletion of your information
- request restriction of processing
- object to certain processing
- withdraw consent where processing is based on consent
- request a copy of your personal information
- opt out of marketing communications
To exercise your rights, contact us at support@supplementmarket.co.
We may need to verify your identity before processing your request.
12. European Economic Area and United Kingdom Users
If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including the General Data Protection Regulation (GDPR) and the UK GDPR.
Depending on the circumstances, you may have the right to request access to the personal information we hold about you, request correction or deletion of your personal information, object to certain processing, request restriction of processing, request data portability, and withdraw consent where processing is based on consent.
Where we process your personal information to provide our services, fulfil orders, process payments, arrange delivery, provide customer support, prevent fraud, comply with legal obligations, or improve our website, we rely on one or more lawful bases, including performance of a contract, compliance with legal obligations, legitimate interests, and consent where required.
If you would like to exercise your rights, please contact us at support@supplementmarket.co. We may need to verify your identity before processing your request.
You also have the right to lodge a complaint with your local data protection authority if you believe your personal information has been handled incorrectly.
13. Children's Privacy
Our website and services are not intended for children.
We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it.
14. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
15. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs.
16. Contact Us
If you have questions about this privacy policy, how we handle your personal information, or if you would like to exercise your privacy rights, please contact us:
Email: support@supplementmarket.co
Phone: +85292909472
Business Address: Unit B, 11/F, 23 Thomson Road, Wan Chai, Hong Kong
Trade Name: Supplement Market
Company Name: Everbrands Limited
Business Registration Number: 80238542
For the purpose of applicable data protection laws, Supplement Market is the data controller of your personal information.